Terms and Conditions

Ordering by post
Ordering by phone
Ordering from overseas
Delivery
Non - delivery
Cancellations
Refunds
Complaints
Security, data protection and your privacy
Customer support
Company details
Copyright

 

 

Ordering within the UK

To order from our shopping section simply apply the quantities against the products you require and click on the ADD sign post to include the item in your shopping cart. If you wish to view your cart click on the sign at the top of the page.

When you are happy with the details of your order click on proceed to go to our secure Protx checkout.

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By Post / Cheque

If you prefer you may print out your shopping basket details and forward this to us with a cheque for the appropriate amount.

Please make cheques payable to FC Phipps ensuring that your Bankers Card Number and address have been printed on the reverse side of the cheque. Any errors may delay your order so please check carefully. Send your order to:

FC Phipps
Osborne House,
Mareham Le Fen,
Boston,
Lincolnshire,
PE22 7RW.

By Phone - 01507 568 235

You may place your order by phone and are happy to take credit card orders over the phone. Payment can also be made by cheque and postal orders.


Overseas Orders

Due to restrictions about sending food stuff overseas, we are not currently sending goods outside the UK mainland. If you are overseas you may consider sending a package to a relative or friend within UK.


Delivery

Due to the varied nature of our products, some orders will take longer to compile than others, particularly those that are prepared upon request. On average we are able to despatch orders within 48 hours of receipt, although some raw meat orders will be despatched the same day. We always like to contact our customers prior to despatch to confirm a convenient arrival time, so please make sure relevant contact details are provided with your order.

All orders are despatched by courier and is guaranteed next working day delivery. We will inform you of the arrival day, delivery will be before 12 noon.  If you have any particular requirements for delivery, such as 'Leave in garage', please make us aware on your order.  Our delivery company are generally extremely reliable, but if for any reason your delivery is not with you by 12 noon please ring us to let us know.

 

All goods are individually vacuum packed in ice and bubble wrap, within a strong polystyrene container, which has excellent insulation properties.  Unfortunately we cannot accept the boxes back, but we have found our customers use them in many innovative ways such as picnic boxes, moving tropical fish, storage etc.  We are always evaluating our packaging, but have not yet been able to find another material as efficient in keeping the goods cool and fresh.

Our delivery costs are as follows.

Weight of goods up to 10 kg - £15.00.  Weight of goods greater than 10kg and less than 15kg - £16.50.  All deliveries over 15 kg - £22.00.

Non-delivery and delivery discrepancies

If you believe your parcel to be lost, please contact us and we will investigate. However, we have to allow 2 days from despatch date for delivery of a parcel or packet to comply with courier and insurance regulations. Before an exchange or refund can be made you will be issued with a form that must be signed and returned to clarify non-delivery.

In the case of any discrepancies like missing contents, outstanding items or incorrect price details, please telephone us or email us at orders@fcphipps.co.uk straight away. You must do so within 7 days from receipt of the goods.

Cancellations

We offer all our customers the right to cancel their order before despatch, as long as there are no items especially prepared for you. Please contact us as soon as possible by telephone (01507 568 235) to avoid disappointment.


Refunds

 
We are happy to refund goods in accordance with the Sale of Goods Act 1979 (as amended). However, whilst every effort is made to accommodate our customers' concerns, due to the perishable nature of our products, the cancellation provisions of the Distance Selling Regulations 2000 do not apply.



Complaints

In the event that you should have a complaint regarding any F C Phipps product or service we will deal with your complaint within 5 working days. During this time we will provide you with a likely time scale for a solution and keep you informed as the progress of your complaint.



Security, data protection and privacy policy

When placing an order through F C Phipps your details are passed through to Protx. This ensures the absolute security of your personal information. The secure server encrypts your details using a minimum of 40 bit encryption making it virtually impossible for anyone to intercept your information from the order.


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

¤ your name address
¤ phone number
¤ email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser.



Customer support and service

If you have an enquiry or complaint we may be contacted in the following ways.

Email us at enquiries@hambletonfarms.co.uk

Phone (GMT 08.00a.m. - 17.30 p.m. Monday - Friday, 08.00 - 01.00 p.m. Saturdays)

Within the U.K. 01507 568 235


Write to:

FC Phipps
Osborne House,
Mareham Le Fen,
Boston,
Lincolnshire,
PE22 7RW.



Company Details

 

Registered Office
Hambleton Farms Ltd t/a F C Phipps

Osborne House,
Mareham Le Fen,
Boston,
Lincolnshire,
PE22 7RW.

Copyright

All Website design, text, graphics, the selection and arrangement thereof, underlying source code, software (including applets) and all other material on this Website are copyright FC Phipps ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Website for the sole purpose of placing an order with BritainsBestButcher.co.uk or using this Website as a shopping resource, or for promotional purposes. Any other use of materials on this Website--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of BritainsBestButcher.co.uk is strictly prohibited.

Trademarks

Other products and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners. Conditions Of Website Use

Governing Law and Contract Formation

No contract will subsist between you and BritainsBestButcher.co.uk* for the sale by it to you of any product unless and until BritainsBestButcher.co.uk accepts your order by email confirming that it has shipped your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time BritainsBestButcher.co.uk sends the email to you (whether or not you receive that email). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and BritainsBestButcher.co.uk irrevocably submit to the non-exclusive jurisdiction of the English Courts.

*BritainsBestButcher.co.uk is the trading name for FC Phipps For the purpose of these terms and conditions of Website use, "BritainsBestButcher.co.uk" means FC Phipps For the avoidance of doubt, no contracts are formed between consumers and BritainsBestButcher.co.uk Ltd via transactions conducted on this Website or otherwise.